The Office of Accreditation and Quality Improvement helps teams and organizations develop, implement, and institutionalize improvement processes. We provide consultation and facilitation of public health quality improvement projects, training in quality improvement. etc...
We provide customized services in:
- Quality Improvement Training and Technical Assistance
- Project Consultation
- Project Management
The Office of Accreditation and Quality Improvement is operated out of the Center for Healthy Communities at the Michigan Public Health Institute.
• Project Management •
The Office of Accreditation and Quality Improvement provides project management services to Michigan’s Local Public Health Accreditation Program. Previously, OAQI also managed Michigan’s three Multi-State Learning Collaborative projects, a quality improvement and accreditation preparation initiative, funded through the Robert Wood Johnson Foundation. Project management services offered by OAQI include: overseeing the day-to-day operations of projects, adhering to operational strategies and policies, measuring and improving project processes, and collaborating with relevant partners for project success. Program staff monitor project progress, ensuring that all project deliverables are delivered on time and within budget.
• Project Consulting •
We provide consultation services to organizations that have or are planning on undertaking a quality improvement project. These services include:
- Consulting, advising, and designing projects
- Coaching, guiding, and training
- Assessing current work processes
- Identifying opportunities for improvement
- Supporting data collection and analysis
- Linking QI activities with improved organization performance and outcomes
• Training & Technical Assistance •
Our office provides training in quality improvement that is specific to the public health context. Our approach emphasizes the Plan-Do-Study-Act (PDSA) method. We provide comprehensive QI training, as well as 'mini-trainings' emphasizing specific tools, such as process mapping, root cause analysis, data collection and analysis, and data interpretation. We also provide trainings in broader topic areas, such as program evaluation. Our trainings are appropriate for public health audiences ranging from individuals or organizations just beginning quality improvement efforts to those with prior quality improvement practice and experience. Trainings are provided in various multimedia formats such as live webinars, teleconferences, and face-to-face meetings.
• Evaluation •
The Office of Accreditation and Quality Improvement offers our clients expertise in program evaluation, Our approach to evaluation is fundamentally participatory in that we work closely with clients and partners to ensure that evaluation objectives and methods align with project goals and will produce useful results. We can provide both process and outcome evalution services, and we utilize multi-method design tailored to our clients' needs and their programs' structure. Evaluations services include:
- Evaluation training and consultation
- Logic modeling & framing evaluation questions
- Study design & methods development
- Instument design & testing
- Data collection, analysis, & interpretation
- Reporting & dissemination